Bilingual Support Specialist

NMI

Remote
$20-25ph; not specified; not specified
Remote
Bilingual english/spanish required
Manage first-level incoming requests
Customer/technical assistance
NMI is seeking a Bilingual Support Specialist to provide exceptional customer service and technical assistance to merchants and software vendors, primarily in English and Spanish. This remote position requires strong communication skills, problem-solving abilities, and a focus on enhancing the overall merchant experience

Job Summary

  • The Bilingual Support Specialist will manage first-level incoming requests from Merchants, and Integrated Software Vendors needing customer/technical assistance with terminals, NMI payment applications, and monthly statements/deposit reconciliation.
  • This role will include working across multiple departments in order to achieve and provide class A service to our merchants and/or partners with a strong focus on the overall merchant experience.
  • NMI offers a remote first culture, annual bonus scheme, Flex PTO, Health, Dental and Vision Insurance, 13 Paid Holidays, and Company volunteer days.

Matching Summary

Match Score: 85

NMI is seeking a Bilingual Support Specialist to provide exceptional customer service and technical assistance to merchants and software vendors, primarily in English and Spanish. This remote position requires strong communication skills, problem-solving abilities, and a focus on enhancing the overall merchant experience.

Salary

$20-25/hr; Not specified; Not specified

Skills & Requirements

Must-have

  • Bilingual English/Spanish required
  • Manage first-level incoming requests
  • Customer/technical assistance
  • Document inquiries and issues
  • Communicate operational concerns
  • Articulate technical information

Nice-to-have

  • Proficient understanding of payment industries
  • Creative problem-solving skills
  • Work in an evolving environment
  • Contributes to team effort

Key Requirements

  • 4+ Year(s) Customer Service-related Experience
  • 2+ Year(s) Call Center Service-related Experience
  • High School Diploma or equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter