The Band 1 – Desktop Technician will provide day to day local and remote desktop support, receive inbound calls, and troubleshoot hardware, software, and application issues
Job Summary
The Band 1 – Desktop Technician will provide day to day local and remote desktop support, receive inbound calls, and troubleshoot hardware, software, and application issues.
The role involves working with third party vendors to remediate complex AV issues and maintaining timely communication on issue status and resolution.
This position requires the ability to work in a project-based environment requiring flexibility and teamwork, with willingness to work off-hours and weekends when required.
Matching Summary
The Band 1 – Desktop Technician will provide day to day local and remote desktop support, receive inbound calls, and troubleshoot hardware, software, and application issues.
Skills & Requirements
Must-have
Windows Desktop support
Service desk ticketing system
IT equipment rollout and implementation
Troubleshoot hardware and software issues
Active Directory and GPO utilization
Mobile device management IOS and Android
IT Security knowhow
Nice-to-have
Google Workspace experience
Adaptable and flexible work style
Excellent communication and customer service skills
Teamwork in project-based environment
Knowledge sharing and knowledge base maintenance
Key Requirements
Bachelor’s degree or equivalent in Computer Science or related field
CompTIA A+ or Microsoft Certified Professional (MCP)
Minimum 18 months IT experience
Experience with Windows 7-11 and Microsoft Office 365
Experience with ServiceNow or equivalent ticketing system