Call Center Triage Consultant I

Leidos UK

Remote
Base: $52,000.00 - $94,000.00; bonus/equity: not s...
Fully remote
Strong customer service skills
Knowledge of call center operations
Ability to manage crisis situations
Leidos UK is seeking a Call Center Triage Consultant I for a remote position to support the Military OneSource program, which provides 24/7 assistance to military members and their families. The ideal candidate will have a Master’s degree in a behavioral health-related field and experience in a call center or Employee Assistance Program (EAP) environment

Job Summary

  • This role provides critical support for military members and their families.
  • The consultant will conduct assessments and provide referrals across various domains.
  • Candidates must maintain confidentiality and demonstrate compassion in their interactions.

Matching Summary

Match Score: 85

Leidos UK is seeking a Call Center Triage Consultant I for a remote position to support the Military OneSource program, which provides 24/7 assistance to military members and their families. The ideal candidate will have a Master’s degree in a behavioral health-related field and experience in a call center or Employee Assistance Program (EAP) environment.

Salary

Base: $52,000.00 - $94,000.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • strong customer service skills
  • knowledge of call center operations
  • ability to manage crisis situations

Nice-to-have

  • understanding of military lifestyle
  • strong typing skills
  • proficiency in Microsoft Office

Key Requirements

  • Master’s degree in behavioral health
  • minimum of one year of experience
  • knowledge of mandated reporting procedures

Work Rights

Not specified

Tailored Resume

Cover Letter