Associate Director, Hr User Experience & Service Delivery Manager
CSL BEHRING
Not specified
Human-centered design techniques
Hr service delivery model design
Global matrixed organization experience
CSL Behring is seeking an Associate Director for HR User Experience & Service Delivery Management, responsible for enhancing employee interactions with HR services through human-centered design and service innovation. The ideal candidate should have extensive experience in HR IT, service design, and a deep understanding of HR processes within a global organization
Job Summary
The role is responsible for designing intuitive, human-centered HR experiences that align with the organization's desired employee journey.
This position requires deep understanding of BioPharma HR technology trends and the ability to translate complex policies into user-friendly assets.
As a global role, the incumbent must demonstrate flexibility to operate effectively across time zones and cultures with periodic international travel.
Matching Summary
Match Score: 85
CSL Behring is seeking an Associate Director for HR User Experience & Service Delivery Management, responsible for enhancing employee interactions with HR services through human-centered design and service innovation. The ideal candidate should have extensive experience in HR IT, service design, and a deep understanding of HR processes within a global organization.
Skills & Requirements
Must-have
Human-centered design techniques
HR service delivery model design
Global matrixed organization experience
HRIS proficiency and Microsoft Office
Employee experience optimization
Nice-to-have
Fluency in additional languages
BioPharma industry insights
Trusted advisor to senior leaders
Cross-functional collaboration skills
Strategic HR transformation expertise
Key Requirements
Minimum 5 years experience in HR IT or Service Design
Master's degree or professional HR IT qualification preferred
Deep understanding of HR processes within CSL and governing policies