Member Experience Manager

EōS Fitness

Garden Grove, CA, US
Base: $19.90 - $21.90 usd ph; bonus/equity: not sp...
On-site
Customer service leadership experience
Front desk team training and development
Billing issue resolution skills
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns promptly

Job Summary

  • The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns promptly.
  • The Manager partners with department managers to train, motivate, and develop the front desk staff while ensuring facility standards are met.
  • Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.

Matching Summary

The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns promptly.

Salary

Base: $19.90 - $21.90 USD per hour; Bonus/Equity: Not specified; Benefits: Free membership, health insurance, 401(k) matching

Skills & Requirements

Must-have

  • Customer service leadership experience
  • Front desk team training and development
  • Billing issue resolution skills
  • Member retention strategy execution
  • Facility cleanliness and safety monitoring

Nice-to-have

  • Fitness industry operations knowledge
  • Empathy and solution-oriented mindset
  • Social media reputation management
  • Fast-paced environment adaptability
  • Microsoft Office Suite proficiency

Key Requirements

  • CPR certification within 30 days of employment
  • Pass background check
  • Complete EōS Ethos and Customer Service Training within 30 days
  • Ability to lift more than 40 lbs
  • Experience in customer service or front-line leadership

Work Rights

Must successfully pass background check

Tailored Resume

Cover Letter