As a Policy Specialist, you will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies and premium obligations
Job Summary
As a Policy Specialist, you will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies and premium obligations.
You will feel a strong sense of purpose knowing your work supports both employers and safer workplaces.
EML provides career opportunities and great employee benefits, including a diverse and collaborative team culture like no other and flexibility to work from home to support work/life balance.
Matching Summary
As a Policy Specialist, you will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies and premium obligations.
Skills & Requirements
Must-have
Customer service experience
Strong communication skills
Managing payment conversations
High attention to detail
Organisational skills
Prioritise and manage deadlines
Nice-to-have
Learning culture
Collaborative team culture
Work-life balance
Corporate wellbeing program
Diversity and inclusion
Key Requirements
Experience in customer service, contact centre, or debt collection
Experience in workers compensation, insurance, or regulated environment
Understanding of financial concepts or premium calculations