Base: $58,600 – $76,900; bonus/equity: kone annual...
Service business tendered repair process
Booking secured quoted repair orders in sap
Initiate invoice downpayments
The Service Operations Coordinator will provide specialized support to the Service Business tendered repair process, including booking orders, initiating downpayments, requisitioning parts, and coordinating with customers and operations for planned repairs
Job Summary
The Service Operations Coordinator will provide specialized support to the Service Business tendered repair process, including booking orders, initiating downpayments, requisitioning parts, and coordinating with customers and operations for planned repairs.
The role interacts with General Manager, Salespeople, Supervisors and Technicians to increase tender repair revenues and customer communication.
KONE offers a competitive salary, flexible work schedule, opportunities to learn and grow, and a comprehensive benefits package including 401K Employer Match, health insurance, and paid time off.
Matching Summary
The Service Operations Coordinator will provide specialized support to the Service Business tendered repair process, including booking orders, initiating downpayments, requisitioning parts, and coordinating with customers and operations for planned repairs.
Salary
Base: $58,600 – $76,900; Bonus/Equity: KONE Annual Bonus plan at 5% Target Incentive; Benefits: Medical, Dental, Vision, 401K Employer Match, PTO, etc.
Skills & Requirements
Must-have
Service Business tendered repair process
booking secured Quoted Repair orders in SAP
initiate invoice downpayments
requisition parts
follow-up with customers
coordinate with Operations and customers
Maintain Technician on-call Scheduler
Nice-to-have
passion for quality and results
committed to promoting a safety culture
collaborative culture
innovative solutions
sustainability leader
Key Requirements
2+ years of progressive customer service experience