Customer Success Manager - Financial Software

Workday

London, United Kingdom
3-5 years customer facing services role
Corporate financial accounting experience
Issue resolution and escalation management
The role serves as a liaison between Professional Services and Production teams to ensure enterprise-level support for Workday products

Job Summary

  • The role serves as a liaison between Professional Services and Production teams to ensure enterprise-level support for Workday products.
  • Candidates must have 3-5+ years of experience in customer-facing services roles including issue resolution at the executive level.
  • Workday is a Fortune 500 company obsessed with making hard work pay off through integrity, empathy, and shared enthusiasm.

Matching Summary

The role serves as a liaison between Professional Services and Production teams to ensure enterprise-level support for Workday products.

Skills & Requirements

Must-have

  • 3-5 years customer facing services role
  • Corporate Financial accounting experience
  • Issue resolution and escalation management
  • Executive level communication skills

Nice-to-have

  • Project management experience with Workday
  • Functional domain expertise in Financial software
  • Adoption planning experience
  • Curious minds and courageous collaborators

Key Requirements

  • Bachelor degree or equivalent work experience
  • London based only
  • Experience in complex software or SaaS environment

Work Rights

Not specified

Tailored Resume

Cover Letter