Solutions Support Engineer

Allegion

Houston, TX, United States
On-site
Technical subject matter expert
Triage and identify root cause
Provide guidance to partners
Become a technical subject matter expert in Allegion’s multi-family access control solutions, specifically the Gatewise solutions

Job Summary

  • Become a technical subject matter expert in Allegion’s multi-family access control solutions, specifically the Gatewise solutions.
  • Triage and identify root cause of Customer Issues for Gatewise products and escalate as necessary to resolve or identify viable work around.
  • Provide guidance to partners and technical support as needed to resolve customer issues.

Matching Summary

Become a technical subject matter expert in Allegion’s multi-family access control solutions, specifically the Gatewise solutions.

Skills & Requirements

Must-have

  • Technical subject matter expert
  • Triage and identify root cause
  • Provide guidance to partners
  • Contribute to quality meetings
  • Customer and Support advocate

Nice-to-have

  • Fostering a healthy work-life balance
  • Building meaningful connections
  • Leverage unique strengths

Key Requirements

  • Bachelor’s Degree or equivalent experience
  • Systems engineering fundamental skills
  • Structured problem-solving skills
  • Ability to travel up to 10%
  • Work in Office daily

Work Rights

Legally authorized to be employed in the United States

Tailored Resume

Cover Letter