Part-time Patron Experience Ambassador

recruit.jefferson.edu

Base: $23.39 - $29.24 ph; bonus/equity: not specif...
Customer service skills
Reader’s advisory assistance
Library resource navigation
We are seeking two dynamic, customer-focused Patron Experience Ambassadors to provide frontline library service to the diverse and growing residents of Jefferson County and beyond

Job Summary

  • We are seeking two dynamic, customer-focused Patron Experience Ambassadors to provide frontline library service to the diverse and growing residents of Jefferson County and beyond.
  • This part-time (20 hours/week) position is eligible for benefits including dental, medical, vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.
  • Ambassadors work at all JCPL locations, the Call Center, and Bookmobile, providing information, programming, outreach, and operational support to ensure a positive patron experience.

Matching Summary

We are seeking two dynamic, customer-focused Patron Experience Ambassadors to provide frontline library service to the diverse and growing residents of Jefferson County and beyond.

Salary

Base: $23.39 - $29.24 per hour; Bonus/Equity: Not specified; Benefits: Standard benefits including dental, medical, vision, PTO, holidays, retirement matching, wellness programs, tuition reimbursement

Skills & Requirements

Must-have

  • Customer service skills
  • Reader’s advisory assistance
  • Library resource navigation
  • Program presentation and outreach
  • Cross-functional team participation
  • Operational support and safety
  • Part-time availability

Nice-to-have

  • Public library experience
  • Community engagement
  • Use of electronic databases
  • Content creation for web or social media
  • Handling emergencies and disturbances

Key Requirements

  • Minimum one year work experience
  • Customer service experience preferred
  • Public library experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter