Technical Helpdesk Specialist

ZOLL

Runcorn, United Kingdom
Onsite - 5 days per week (1 day remote post-probation)
Support customer complaints
Troubleshoot product issues
Document service requests
ZOLL is seeking a Technical Helpdesk Specialist for its Runcorn office, where the role involves providing technical support for medical devices to both internal and external customers. The position requires strong communication skills, technical expertise, and a customer-oriented approach, with opportunities for remote work after a successful probation period

Job Summary

  • Deliver support for medical device products to internal and external customers via phone and email.
  • Address product-related inquiries, coordinate with other teams for escalations, and ensure customer satisfaction.
  • Perform duties including documenting complaints, organizing product returns, tracking loaned devices, and processing orders.

Matching Summary

Match Score: 85

ZOLL is seeking a Technical Helpdesk Specialist for its Runcorn office, where the role involves providing technical support for medical devices to both internal and external customers. The position requires strong communication skills, technical expertise, and a customer-oriented approach, with opportunities for remote work after a successful probation period.

Skills & Requirements

Must-have

  • Support customer complaints
  • Troubleshoot product issues
  • Document service requests
  • Organize product returns
  • Process orders in Oracle

Nice-to-have

  • Customer-oriented attitude
  • Positive team player
  • High self-confidence

Key Requirements

  • 2 years degree/certificate in electronics/biomedical or equivalent experience
  • Minimum 2 years prior technical support experience
  • Fluent in English (verbal and written)
  • Practical experience with Microsoft Office products

Work Rights

Not specified

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