Guest Service Agent - German Speaking

Raffles Seychelles

Seychelles
On-site
Guest service maximization
Guest recognition and attention
Handling guest complaints
Handling all aspects of Guest service to maximize guest satisfaction through guest recognition and prompt cordial attention

Job Summary

  • Handling all aspects of Guest service to maximize guest satisfaction through guest recognition and prompt cordial attention.
  • Coordinating with various departments regarding special guest requests and promoting Inter-Hotel sales and in-house facilities.
  • Ensuring repeat guests and VIPs receive special recognition and service, and maintaining communication with guests even after departure.

Matching Summary

Handling all aspects of Guest service to maximize guest satisfaction through guest recognition and prompt cordial attention.

Skills & Requirements

Must-have

  • Guest service maximization
  • Guest recognition and attention
  • Handling guest complaints
  • Promote Inter-Hotel sales
  • Guest profile management
  • German speaking ability

Nice-to-have

  • Elegant British charm
  • Modern lifestyles
  • Generosity and warm service
  • Art museums and culinary hubs
  • Next-gen wellness experiences
  • Cultural and natural heritage preservation

Key Requirements

  • Minimum 2 years Front Office/Guest Relations experience
  • Experience in a four or five star hotel
  • Strong written and verbal communication skills in English

Work Rights

Not specified

Tailored Resume

Cover Letter