As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will support customers with enquiries, account maintenance, credit product applications, and financial health checks to identify their needs.
This role involves educating customers on in-branch technology and digital banking options while championing risk-adverse culture and processes.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service delivery
Experience in financial services or retail
Excellent communication skills
Ability to work in busy retail environment
Knowledge of banking products and services
Risk-adverse process adherence
Nice-to-have
Ability to articulate financial terms clearly
Problem solving and effective solution provision
Genuine interest in banking career
Digital banking technology education
Key Requirements
Experience in financial services, retail or hospitality
Availability for part-time roster 11am-3pm weekdays
Ability to work in a commercially driven retail environment