Technical Support Analyst (bsa) - Travel Technology

Amex GBT

Bangalore, India
Not specified; not specified; flexible benefits ta...
3d onsite
Bachelor's degree in cs or it
4+ years corporate travel operations experience
Level 2 technical application support
This is a 24/7 operational role offering necessary training and mentorship to develop technical support capabilities

Job Summary

  • This is a 24/7 operational role offering necessary training and mentorship to develop technical support capabilities.
  • The position requires managing Level 2 technical support for travel booking, servicing, and corporate applications while responding to critical incidents within defined SLAs.
  • Candidates must possess a bachelor's degree and at least four years of experience in corporate travel operations with a strong grasp of booking and ticketing workflows.

Matching Summary

This is a 24/7 operational role offering necessary training and mentorship to develop technical support capabilities.

Salary

Not specified; Not specified; Flexible benefits tailored to country including health insurance and retirement programs

Skills & Requirements

Must-have

  • Bachelor's degree in CS or IT
  • 4+ years corporate travel operations experience
  • Level 2 technical application support
  • Hands-on GDS platform experience (Sabre/Apollo/Galileo/Amadeus)
  • Log analysis tools (Datadog/Kibana/Grafana)
  • Ticketing system proficiency (ServiceNow/Freshservice/Salesforce)

Nice-to-have

  • Experience with Amex GBT applications
  • Salesforce and CRM support background
  • SharePoint and robotics (Compleat) experience
  • ITIL certification
  • Nexthink or Salesforce certification
  • Inclusive and collaborative culture fit

Key Requirements

  • Bachelor's degree required
  • 4+ years corporate travel operations experience
  • Level 2 technical support experience
  • GDS platform expertise
  • Log analysis tool proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter