Call Center Team Lead Location Winston, Sc

Reqroute Inc

Winston, SC, US
Pyy rate: $20.5ph w2; bonus/equity: not specified;...
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2-3 years call center experience
1 year supervisory or team lead role
Real-time performance monitoring
** Reqroute Inc is seeking a Call Center Team Lead in Winston, SC, responsible for overseeing a team of call center agents to ensure excellent customer service and performance. The role requires supervisory experience in a call center environment, focusing on team management, training, quality assurance, and problem resolution. **

Job Summary

  • The Call Center Team Lead is responsible for overseeing a team of agents to ensure exceptional customer service and adherence to company policies.
  • Key duties include managing daily operations, providing coaching and feedback, and driving continuous improvement in customer service quality.
  • The role requires handling escalated customer issues and collaborating with other departments to resolve complex inquiries.

Matching Summary

Match Score: 75

** Reqroute Inc is seeking a Call Center Team Lead in Winston, SC, responsible for overseeing a team of call center agents to ensure excellent customer service and performance. The role requires supervisory experience in a call center environment, focusing on team management, training, quality assurance, and problem resolution. **

Salary

Pay Rate: $20.5/hr w2; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 2-3 years call center experience
  • 1 year supervisory or team lead role
  • Real-time performance monitoring
  • KPI tracking and evaluation
  • Customer service quality assurance

Nice-to-have

  • Bachelor's degree in Business
  • Team building activities organization
  • Continuous learning encouragement
  • Positive work environment fostering

Key Requirements

  • Minimum 2-3 years call center experience
  • At least 1 year in supervisory role
  • High school diploma or equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter