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Amazon is seeking a Support Engineer II for its Alexa 3P Experiences Quality Monitoring team in Bengaluru. The role involves conducting technical root cause analysis, resolving customer-reported defects, and improving customer experiences for Alexa+ 3P Add-ons and skills.
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Job Summary
This role involves conducting technical root cause analysis of customer-reported defects requiring code-level understanding across Alexa+ 3P Add-ons and skills.
You will validate outputs from AI-powered monitoring tools and serve as an escalation point when AI agents fail to resolve issues.
Your work directly impacts millions of Alexa+ customers by ensuring 3P experiences meet quality standards through proactive detection and resolution.
Matching Summary
Match Score: 75
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Amazon is seeking a Support Engineer II for its Alexa 3P Experiences Quality Monitoring team in Bengaluru. The role involves conducting technical root cause analysis, resolving customer-reported defects, and improving customer experiences for Alexa+ 3P Add-ons and skills.
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