Service Advisor

Wilde East Town Honda

Verona, NJ, United States
$64,000.00-$161,000.00 py
On-site
Initiating automotive services and repairs
Ascertaining vehicle performance problems
Maintaining customer records
Wilde East Town Honda is seeking an Automotive Service Advisor to facilitate communication between customers and technicians, ensuring customer needs are met and service requests are properly handled. The role requires customer service skills, basic automotive knowledge, and a valid driver's license

Job Summary

  • As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • We offer competitive pay, medical, dental and vision plans, paid holidays & PTO, short and long-term disability, paid life insurance, a 401(k) retirement plan, employee stock purchase plan, and vehicle purchase discounts.

Matching Summary

Match Score: 85

Wilde East Town Honda is seeking an Automotive Service Advisor to facilitate communication between customers and technicians, ensuring customer needs are met and service requests are properly handled. The role requires customer service skills, basic automotive knowledge, and a valid driver's license.

Salary

$64,000.00-$161,000.00

Skills & Requirements

Must-have

  • Initiating automotive services and repairs
  • Ascertaining vehicle performance problems
  • Maintaining customer records
  • Communicating between customer and technician
  • Administering manufacturer warranty

Nice-to-have

  • Earning customers for life
  • Team player focused on customer service

Key Requirements

  • Previous Service Advisor experience preferred
  • Prior experience as an automotive technician a plus
  • Basic mechanical understanding of an automobile
  • Acceptable driving record
  • Valid driver's license

Work Rights

Not specified

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