Global Customer Support Representative

DSI Underground (Secotools - Sandvik Machining Business)

Koregaon Bhima, India
**
2-6 years customer service experience
Erp m3 system proficiency
Case management and crm usage
** DSI Underground, operating as Secotools under the Sandvik Machining Business, seeks a Global Customer Support Representative for its Koregaon Bhima, India location. The role involves managing customer inquiries, order processing, and case management within a fully remote work environment with one day of office attendance. **

Job Summary

  • The role serves as the primary point of contact for global customers to handle inquiries, complaints, and transactional requests within the order-to-delivery process.
  • Employees will utilize the ERP M3 system and CRM tools to manage cases, ensure data quality, and actively contribute to increasing e-commerce business opportunities.
  • The position offers a supportive international environment with flexibility for one day of work from home at the Koregaon Bhima office.

Matching Summary

Match Score: 75

** DSI Underground, operating as Secotools under the Sandvik Machining Business, seeks a Global Customer Support Representative for its Koregaon Bhima, India location. The role involves managing customer inquiries, order processing, and case management within a fully remote work environment with one day of office attendance. **

Skills & Requirements

Must-have

  • 2-6 years customer service experience
  • ERP M3 system proficiency
  • Case management and CRM usage
  • Order-to-delivery process handling
  • Email and portal communication skills

Nice-to-have

  • E-commerce business growth mindset
  • International collaboration experience
  • Data quality and compliance focus
  • Strategic KPI delivery capability

Key Requirements

  • Diploma or Bachelor's degree in any field
  • 2 to 6 years of customer service experience
  • Not specified

Work Rights

Not specified

Tailored Resume

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