Principal Product Manager, It Service Management

Workday

Not specified; not specified; not specified
Fully remote
12+ years servicenow platform experience
Itsm and itil practice expertise
Full lifecycle development for customizations
The role involves serving as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence

Job Summary

  • The role involves serving as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence.
  • You will define and align goals for ITSM transformation while driving platform adoption across the enterprise using ServiceNow.
  • Workday offers a flexible work approach requiring at least half of the time each quarter in-office or in the field.

Matching Summary

The role involves serving as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 12+ years ServiceNow platform experience
  • ITSM and ITIL practice expertise
  • Full lifecycle development for customizations
  • Strategic business stakeholder partnership
  • ServiceNow product roadmap ownership

Nice-to-have

  • Proactive user-centric adoption approach
  • Cross-functional project leadership skills
  • Strong analytical problem-solving abilities
  • Experience with PagerDuty integration
  • Curious minds and courageous collaborators

Key Requirements

  • Minimum 12+ years of ServiceNow experience
  • ITIL Foundation Certification required
  • Bachelor's degree in CS or related field
  • Experience building processes from ground up

Work Rights

Not specified

Tailored Resume

Cover Letter