Indirect Procurement Category Manager

Waymo

Remote, US
Base: $190,000—$234,000 usd; bonus/equity: discret...
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End-to-end category management
Marketing and creative agency partnerships
Rider support/call center bpos
** Waymo is seeking an Indirect Procurement Category Manager to lead procurement for Marketing Services and Operational Center Services, focusing on strategic sourcing and supplier management. The ideal candidate will have extensive experience in procurement, particularly in marketing and customer experience outsourcing, and will contribute to Waymo's mission of providing safe, autonomous transportation. **

Job Summary

  • Lead end-to-end category management for a highly diverse portfolio, balancing SLA-driven Rider Support/Call Center BPOs with subjective, ROI-driven Marketing and Creative Agency partnerships.
  • Partner with Operations leaders to design and procure the external footprint for our Rider Support centers, ensuring hyper-scalable, high-quality customer experience (CX) vendor solutions as we launch in new cities.
  • Negotiate and draft Master Services Agreements (MSAs) and Statements of Work (SOWs) that minimize business risk, specifically focusing on data privacy for Rider Support and liability caps for Marketing output.

Matching Summary

Match Score: 75

** Waymo is seeking an Indirect Procurement Category Manager to lead procurement for Marketing Services and Operational Center Services, focusing on strategic sourcing and supplier management. The ideal candidate will have extensive experience in procurement, particularly in marketing and customer experience outsourcing, and will contribute to Waymo's mission of providing safe, autonomous transportation. **

Salary

Base: $190,000—$234,000 USD; Bonus/Equity: discretionary annual bonus program, equity incentive plan; Benefits: generous Company benefits program

Skills & Requirements

Must-have

  • End-to-end category management
  • Marketing and Creative Agency partnerships
  • Rider Support/Call Center BPOs
  • Outcome-based commercial models
  • IP and brand protection
  • Negotiate Master Services Agreements

Nice-to-have

  • Autonomous vehicle sector experience
  • Hyper-growth tech sector experience
  • 24/7 customer support experience
  • Business consulting experience

Key Requirements

  • 10+ years procurement experience
  • 7+ years Marketing Services, BPO/Call Center Operations, or CX outsourcing
  • Manage large-scale global BPO deals
  • Marketing procurement nuances expertise
  • Make-versus-buy outsourcing analyses
  • Develop TCO models for high-headcount operations

Work Rights

Not specified

Tailored Resume

Cover Letter