Customer Service Representative I (building Services) - Ofmd

Washington University in St. Louis

St. Louis, Missouri, United States
Base: $17.03 - $24.61 ph; bonus/equity: not specif...
Not specified (assumed to be hybrid based on the potential for alternative shifts).
High school diploma or equivalent
1 year relevant experience
Servicenow platform knowledge
The Customer Service Representative I position at Washington University in St. Louis involves providing essential customer service to the medical campus, fostering collaborative relationships across various departments. The role emphasizes professionalism and accountability while supporting the university's mission in patient care, research, and education

Job Summary

  • The Operations & Facilities Management Department provides essential services to sustain the medical campus mission of excellence in patient care, research, and education.
  • This role is responsible for receiving, recording, and distributing verbal and written work orders from departments to service crews through ServiceNow and direct conversation.
  • Employees receive up to 22 days of vacation, 10 recognized holidays, sick time, and free Metro transit U-Pass benefits.

Matching Summary

Match Score: 75

The Customer Service Representative I position at Washington University in St. Louis involves providing essential customer service to the medical campus, fostering collaborative relationships across various departments. The role emphasizes professionalism and accountability while supporting the university's mission in patient care, research, and education.

Salary

Base: $17.03 - $24.61 per hour; Bonus/Equity: Not specified; Benefits: Up to 22 days vacation, health insurance, 403(b) retirement plan with 7% match

Skills & Requirements

Must-have

  • High school diploma or equivalent
  • 1 year relevant experience
  • ServiceNow platform knowledge

Nice-to-have

  • Conflict resolution skills
  • Critical thinking abilities
  • Effective listening skills
  • Interpersonal communication
  • Microsoft Office proficiency

Key Requirements

  • High school diploma or equivalent
  • 1 year of relevant experience
  • No specific certification required

Work Rights

Not specified

Tailored Resume

Cover Letter