Customer Service Representative, Residential Dining

Penn State Golf Courses

Base: $31,600.00 - $45,800.00; bonus/equity: not s...
Hybrid
Knowledge of university policies and procedures
Ability to troubleshoot customer issues
Experience with point-of-sale systems
Customer Service Representatives provide internal and external support for University functions including housing, dining, and athletics

Job Summary

  • Customer Service Representatives provide internal and external support for University functions including housing, dining, and athletics.
  • The role involves greeting faculty, staff, and students while troubleshooting issues and providing timely resolutions using university protocols.
  • Employees receive a competitive benefits package including comprehensive medical coverage, retirement plans, and a generous 75% tuition discount.

Matching Summary

Customer Service Representatives provide internal and external support for University functions including housing, dining, and athletics.

Salary

Base: $31,600.00 - $45,800.00; Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental, vision, retirement, paid time off, 75% tuition discount

Skills & Requirements

Must-have

  • Knowledge of university policies and procedures
  • Ability to troubleshoot customer issues
  • Experience with point-of-sale systems
  • Strong verbal and written communication skills
  • Capacity to process financial transactions

Nice-to-have

  • Previous relevant work experience
  • Supervisory experience with part-time staff
  • Familiarity with campus logistics navigation
  • Ability to promote university programs
  • Experience with e-commerce sales platforms

Key Requirements

  • High School Diploma or GED required
  • Must be authorized to work in the U.S.
  • Successful completion of background checks required
  • No prior relevant work experience required

Work Rights

Must be authorized to work in the U.S.

Tailored Resume

Cover Letter