Solution Architect – Microsoft Dynamics 365 (Biz Apps)
DA SOFTWARE PTE. LTD.
Singapore, Singapore
Not specified
Microsoft dynamics 365 customer engagement expertise
Omnichannel and contact center solution design
Power platform and azure integration skills
DA SOFTWARE PTE. LTD. is looking for a Solution Architect specializing in Microsoft Dynamics 365, particularly in Customer Engagement areas such as Customer Service and Omnichannel solutions. The ideal candidate will have significant experience in implementing Dynamics 365 solutions and possess strong communication and presentation skills to engage with clients effectively
Job Summary
The role involves designing end-to-end digital customer experience solutions using Microsoft Dynamics 365 and Power Platform.
Candidates will lead requirement discovery workshops and translate business needs into high-level architectural recommendations.
The position requires creating compelling proposals and delivering persuasive product demonstrations to CXOs and technical teams.
Matching Summary
Match Score: 85
DA SOFTWARE PTE. LTD. is looking for a Solution Architect specializing in Microsoft Dynamics 365, particularly in Customer Engagement areas such as Customer Service and Omnichannel solutions. The ideal candidate will have significant experience in implementing Dynamics 365 solutions and possess strong communication and presentation skills to engage with clients effectively.
Skills & Requirements
Must-have
Microsoft Dynamics 365 Customer Engagement expertise
Omnichannel and Contact Center solution design
Power Platform and Azure integration skills
Customer Insights and AI Builder knowledge
Requirement discovery and architectural diagramming
Nice-to-have
Exceptional storytelling and presentation skills
Experience with banking or insurance sectors
Proactive thinking and team collaboration
Ability to handle multiple deliverables concurrently
Key Requirements
7+ years in Microsoft Dynamics 365 CE implementations
Strong hands-on experience with D365 Customer Service modules
Knowledge of Azure Communication Services and REST APIs
Microsoft certifications preferred (D365, Power Platform)