It User Support Team Leader

perdigon-ascenseur.fr

Tokyo, Tokyo, Japan
Fully remote
It workplace compliance
Asset management
Access rights management
The User Support Team Leader at Otis is responsible for overseeing workplace operations, compliance, and end-user support to enhance productivity. This role requires extensive experience in IT support, team leadership, and strong communication skills, with fluency in Japanese as a prerequisite

Matching Summary

Match Score: 85

The User Support Team Leader at Otis is responsible for overseeing workplace operations, compliance, and end-user support to enhance productivity. This role requires extensive experience in IT support, team leadership, and strong communication skills, with fluency in Japanese as a prerequisite.

Skills & Requirements

Must-have

  • IT Workplace Compliance
  • Asset Management
  • Access Rights Management
  • User Support Operations
  • Team Leadership
  • Japanese Fluency
  • English Proficiency

Nice-to-have

  • ITIL Foundation
  • Microsoft 365 Experience
  • CloudPBX/VoIP Knowledge
  • Global IT Operating Models

Key Requirements

  • 8+ years in IT Workplace/End-User Computing/Infrastructure support
  • 3+ years in a team lead or senior role
  • Bachelor’s degree in IT, Information Systems, or Computer Science
  • Fluent Japanese (mandatory)
  • Business-level English
  • Proven experience in PC and asset lifecycle management
  • Access & account management (AS400, UAR, privileged access)

Work Rights

Not specified

Tailored Resume

Cover Letter