Customer Service Representative

Pooch Palace Resort

Charlotte, NC, United States
Base: $14.00ph doe; bonus/equity: tips; benefits: ...
Answering phones and multi-tasking
Welcoming pet parents and vips
Handling cash and balancing drawer
We are revolutionizing the pet industry and are sniffing out our next Customer Service Representative who can make every client feel like a VIP

Job Summary

  • We are revolutionizing the pet industry and are sniffing out our next Customer Service Representative who can make every client feel like a VIP.
  • You’ll be on your feet often, must be able to lift 40 lbs, and require availability on evenings, weekends, and holidays.
  • Perks include part-time health, mental health, and telehealth benefits, with pay starting at $14.00/hour DOE + tips.

Matching Summary

We are revolutionizing the pet industry and are sniffing out our next Customer Service Representative who can make every client feel like a VIP.

Salary

Base: $14.00/hour DOE; Bonus/Equity: tips; Benefits: part-time health, mental health, and telehealth benefits

Skills & Requirements

Must-have

  • Answering phones and multi-tasking
  • Welcoming pet parents and VIPs
  • Handling cash and balancing drawer
  • Responding to complaints professionally
  • Keeping lobby clean and welcoming
  • Escorting pet guests to enclosures

Nice-to-have

  • People-person and pet-person
  • Charm of a customer service pro
  • Heart of a dog mom or dad
  • Fluent in human and hound

Key Requirements

  • 1+ year customer service experience preferred
  • High school diploma or equivalent
  • Solid communication skills
  • Multi-line phones and computer systems
  • Cool under pressure
  • Problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter