Troubleshoot complex account configurations, APIs, Job Feeds, and databases to resolve complex cases efficiently
Job Summary
Troubleshoot complex account configurations, APIs, Job Feeds, and databases to resolve complex cases efficiently.
Our customers rely on us all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes.
We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive.
Matching Summary
Troubleshoot complex account configurations, APIs, Job Feeds, and databases to resolve complex cases efficiently.
Skills & Requirements
Must-have
Troubleshoot account configurations
SQL queries for data investigation
Configure client SSO, sFTP, SSH
RESTful API calls with Postman
XML, JSON, CSV format validation
Nice-to-have
Creative approach and eager to learn
Knowledge-sharing to internal team members
Sun-drenched optimism and drive
Curious minds and courageous collaborators
Key Requirements
Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
2+ years in technical support
1+ years validating XML, JSON, CSV
1+ years experience with JIRA, Microsoft Office, VS Code