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Workday is seeking a Sr Associate Technical Support Delivery Analyst to join their Customer Support team in Warsaw, Poland. The ideal candidate should have experience in SaaS enterprise software and a foundational knowledge of programming and SQL, while being part of an inclusive, collaborative culture.
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Job Summary
The role involves handling a queue of support cases and prioritizing issues based on severity and customer impact.
Candidates will collaborate with Product Managers, QA, and Development teams to determine solutions or workarounds for critical issues.
The position requires participation in rostered shifts as part of the 24/7 Global Support schedule to ensure continuous coverage.
Matching Summary
Match Score: 75
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Workday is seeking a Sr Associate Technical Support Delivery Analyst to join their Customer Support team in Warsaw, Poland. The ideal candidate should have experience in SaaS enterprise software and a foundational knowledge of programming and SQL, while being part of an inclusive, collaborative culture.
**
Salary
Base: zł124,100 PLN - zł186,100 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules
Skills & Requirements
Must-have
2 years SaaS enterprise software experience
Object Oriented Programming language knowledge
Log file analysis and reading skills
Basic SQL syntax for scripts and queries
API client experience with Postman or SoapUI
Nice-to-have
Creative approach to problem solving
Resilience under tight resolution timeframes
Experience building internal documentation
Previous SOAP WSDL XML integration experience
Health monitoring tools proficiency
Key Requirements
2 years experience with SaaS Enterprise software
Support or implementation experience with HCM or Talent solutions
Ability to engage multiple teams for critical issue resolution