Workforce Manager

TSYS

Quezon City, Philippines
Workforce management experience in bpo
Advanced proficiency in wfm tools
Forecasting and scheduling expertise
Global Payments makes it possible for millions of people to move money between buyers and sellers using best-in-class payment technology and software solutions

Job Summary

  • Global Payments makes it possible for millions of people to move money between buyers and sellers using best-in-class payment technology and software solutions.
  • The Workforce Manager will own forecasting models, design optimized schedules, deliver executive dashboards, govern multi-site WFM processes, and drive continuous improvement initiatives.
  • The role fosters a culture of data-driven decision-making and operational excellence while mentoring a high-performing workforce planning team.

Matching Summary

Global Payments makes it possible for millions of people to move money between buyers and sellers using best-in-class payment technology and software solutions.

Skills & Requirements

Must-have

  • Workforce Management experience in BPO
  • Advanced proficiency in WFM tools
  • Forecasting and scheduling expertise
  • Intraday management and SLA governance
  • Data analytics with Excel, SQL, VBA

Nice-to-have

  • Fintech or financial services background
  • Experience in omnichannel environments
  • Global delivery model familiarity
  • Collaborative leadership skills
  • Data-driven decision making

Key Requirements

  • 7+ years Workforce Management experience
  • Proven expertise in forecasting and scheduling
  • Strong understanding of BPO metrics
  • Exceptional stakeholder management skills

Work Rights

Not specified

Tailored Resume

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