Customer Care Specialist

Australian Ethetical Investment

Sydney, Australia
On-site
2+ years client service experience
Superannuation or managed funds background
Sis legislation knowledge
This role involves managing member complaints end-to-end to ensure fair outcomes and strict legislative compliance

Job Summary

  • This role involves managing member complaints end-to-end to ensure fair outcomes and strict legislative compliance.
  • The successful candidate will partner with outsourced administrators to optimize service performance and resolve operational issues promptly.
  • Australian Ethical is a B Corp committed to an inclusive culture where investing generates solid financial returns and positive impact.

Matching Summary

This role involves managing member complaints end-to-end to ensure fair outcomes and strict legislative compliance.

Skills & Requirements

Must-have

  • 2+ years client service experience
  • Superannuation or managed funds background
  • SIS legislation knowledge
  • High-volume complaint management
  • Microsoft Excel data analysis

Nice-to-have

  • RG146 qualification
  • Empathetic customer care approach
  • Continuous improvement mindset
  • Fraud monitoring experience
  • Outsourced administrator partnership

Key Requirements

  • 2+ years in superannuation/managed funds/complaints
  • Working knowledge of SIS legislation
  • Proficiency in Microsoft Excel for data analysis
  • RG146 qualification (desirable)

Work Rights

Not specified

Tailored Resume

Cover Letter