Credit Welfare Agent

Octopus Energy Group

London, GB
On-site
Field-based lone working experience
Strong communication and listening skills
Ability to work with customers in debt
You will be the face of Octopus Energy Group by completing welfare-focused home-visits to customers in debt

Job Summary

  • You will be the face of Octopus Energy Group by completing welfare-focused home-visits to customers in debt.
  • The role involves helping customers set up sustainable repayment plans to turn stressful situations into manageable paths forward.
  • This position is primarily field-based lone working but also includes elements of desk-based phone interactions.

Matching Summary

You will be the face of Octopus Energy Group by completing welfare-focused home-visits to customers in debt.

Skills & Requirements

Must-have

  • Field-based lone working experience
  • Strong communication and listening skills
  • Ability to work with customers in debt

Nice-to-have

  • Compassionate and resilient personality
  • Problem-solving mindset
  • Experience in customer service roles

Key Requirements

  • Resilience and compassion required
  • No specific degree mentioned
  • Work authorization not specified

Work Rights

Not specified

Tailored Resume

Cover Letter