Customer Relations Specialist

Suburban Ford of Waterford

Not specified (potentially hybrid or onsite based on the dealership environment)
Leading cr process management
Call sales customers for follow-up
Coach team members on communication
Suburban Ford of Waterford is seeking a Customer Relations Specialist to enhance customer satisfaction and streamline the customer relations process in their automotive retail environment. Ideal candidates should possess strong customer service skills and time management abilities, with a willingness to work on Saturdays

Job Summary

  • The role involves leading Customer Relations process management by observing, installing, and training approved processes at assigned stores.
  • Candidates will call sales customers to follow up on their experience and satisfaction with their vehicle while coaching team members.
  • This opportunity is part of the Lithia Motors family, the fourth largest auto dealership group in the country.

Matching Summary

Match Score: 85

Suburban Ford of Waterford is seeking a Customer Relations Specialist to enhance customer satisfaction and streamline the customer relations process in their automotive retail environment. Ideal candidates should possess strong customer service skills and time management abilities, with a willingness to work on Saturdays.

Skills & Requirements

Must-have

  • Leading CR process management
  • Call sales customers for follow-up
  • Coach team members on communication
  • Available on Saturday

Nice-to-have

  • Drive to perform and excel
  • Positive team environment experience
  • Honest simpler buying experience mindset

Key Requirements

  • Excellent time management skills
  • Saturday availability required

Work Rights

Not specified

Tailored Resume

Cover Letter