Chef D’équipe, Service À La Clientèle / Customer Service Team Lead

Muckelab

Kirkland, , Canada
Hybrid
Customer service management
Standard operating procedures
Order processing and verification
The Customer Service Team Lead coordinates administrative activities and acts as a resource for the Customer Service department, ensuring optimal service to both external and internal customers

Job Summary

  • The Customer Service Team Lead coordinates administrative activities and acts as a resource for the Customer Service department, ensuring optimal service to both external and internal customers.
  • This role includes operational leadership and team coaching but does not involve formal people management responsibilities, which are handled by the Associate Director.
  • The position supports product promotions, maintains decision-support tools for KPIs and dashboards, and requires adherence to legal, regulatory, and company standards while fostering an inclusive and diverse workplace.

Matching Summary

The Customer Service Team Lead coordinates administrative activities and acts as a resource for the Customer Service department, ensuring optimal service to both external and internal customers.

Skills & Requirements

Must-have

  • Customer service management
  • Standard operating procedures
  • Order processing and verification
  • Electronic data interchange (EDI) handling
  • Key account management
  • Microsoft Office proficiency
  • Team coaching and operational leadership

Nice-to-have

  • SAP system knowledge
  • Microsoft Power BI and SharePoint
  • Ability to work under pressure
  • Cross-functional team collaboration
  • Fast-paced environment adaptability
  • Fluency in French
  • Hybrid work environment

Key Requirements

  • College degree
  • Minimum five years relevant experience
  • Experience in pharmaceutical industry preferred
  • Fluency in French required

Work Rights

Not specified

Tailored Resume

Cover Letter