AIA Group is seeking a Senior Analyst for Digital Transformation, focusing on project delivery and stakeholder management to support the company's goal of enhancing digital solutions for healthier lives. The ideal candidate should have a strong IT background, project management experience, and a passion for digital innovation
Job Summary
The incumbent takes complete ownership of end-to-end project delivery, ensuring business requirements are clearly translated into functional and technical solutions.
This role drives transformation projects on time and within budget while fostering sustainable return on investment through effective change management practices.
Candidates must possess strong domain knowledge in Customer Care, Contact Center, and CRM to lead stakeholders across business, IT, and vendor teams.
Matching Summary
Match Score: 85
AIA Group is seeking a Senior Analyst for Digital Transformation, focusing on project delivery and stakeholder management to support the company's goal of enhancing digital solutions for healthier lives. The ideal candidate should have a strong IT background, project management experience, and a passion for digital innovation.
Skills & Requirements
Must-have
5 years IT experience
2 years project management delivery
Customer Care Contact Center CRM domain knowledge
Business to technical requirements translation
Project definition and charter preparation
Change management and UAT execution
Nice-to-have
Human-centered design approach
In-source and out-source model experience
Subject matter expert in customer relations
Technical development hands-on experience
Key Requirements
Bachelor's degree in IT, computing, or engineering
Minimum 5 years IT experience with 2 years PM/delivery