Technical Support Engineer

Leila Amour

Fully remote with flexible work options, requiring at least 50% in-office time each quarter.
Troubleshoot complex software issues
Xml and web service requests
Identity providers (okta, azure)
Leila Amour is seeking a Technical Support Engineer to provide customer support for complex systems within their AI platform. The role involves diagnosing technical issues, ensuring outstanding customer communication, and collaborating with various teams to resolve problems

Job Summary

  • As a Technology Products Support Engineer, you will provide technical support to customers and consultants on complex systems within Workday, including Authentication(Single Signon) Mobile, Browser and technical issues.
  • You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product defects to Engineering teams, and collaborate with multiple stakeholders through resolution.
  • The Technology Products Support Engineer will also ensure outstanding customer experience through strong and timely communication on the status of issues as well as escalations, until an acceptable solution is delivered.

Matching Summary

Match Score: 85

Leila Amour is seeking a Technical Support Engineer to provide customer support for complex systems within their AI platform. The role involves diagnosing technical issues, ensuring outstanding customer communication, and collaborating with various teams to resolve problems.

Skills & Requirements

Must-have

  • troubleshoot complex software issues
  • XML and web service requests
  • Identity Providers (Okta, Azure)
  • customer support specialist
  • enterprise software applications

Nice-to-have

  • sun-drenched optimism and drive
  • curious minds and courageous collaborators
  • integrity, empathy, and shared enthusiasm
  • fast paced, dynamic, and fun team environment

Key Requirements

  • 2+ years experience with HCM, Payroll, or Financials ERP
  • 4+ years of experience as a customer support specialist
  • 4+ years of experience with Database and Programming languages
  • Hands on experience with Identity Providers
  • Hands on experience with Email troubleshooting

Work Rights

Not specified

Tailored Resume

Cover Letter