Sr Technical Account Manager

WORKDAY AUSTRALIA PTY

Montreal, QC, Canada
Base: $106,600 - $160,000 cad; bonus/equity: eligi...
Fully remote
7+ years in product support or customer success
5+ years managing complex saas solutions
Fluent in french (canadian preferred)
The role involves acting as the primary point of contact and advocate for strategic customers within Workday's Support organization

Job Summary

  • The role involves acting as the primary point of contact and advocate for strategic customers within Workday's Support organization.
  • Candidates must possess deep technical acumen to navigate challenges with large enterprise accounts and drive escalations effectively.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, along with competitive compensation packages.

Matching Summary

The role involves acting as the primary point of contact and advocate for strategic customers within Workday's Support organization.

Salary

Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described

Skills & Requirements

Must-have

  • 7+ years in product support or customer success
  • 5+ years managing complex SaaS solutions
  • Fluent in French (Canadian preferred)
  • Bachelor's or Master's in Technical Degree
  • Experience with HCM, Payroll, or Financials

Nice-to-have

  • Strong C-level engagement experience
  • Proactive risk avoidance and judgment
  • Ability to navigate high-stress situations
  • Cross-functional collaboration skills
  • Passion for customer relations

Key Requirements

  • 7+ years experience in B2B enterprise software support
  • 5+ years implementing or managing complex SaaS solutions
  • Fluent French language proficiency required
  • BS or MS in Computer Science or equivalent experience
  • Experience with Human Resources, Payroll, or Finance domains

Work Rights

Not specified

Tailored Resume

Cover Letter