Regional Customer Service Advisor

Bupa UK

Hong Kong, China
Onsite
Fluency in english cantonese and mandarin
Strong empathy and active listening skills
Ability to manage expectations professionally
Bupa Global provides premium international health insurance coverage to customers worldwide

Job Summary

  • Bupa Global provides premium international health insurance coverage to customers worldwide.
  • The role involves acting as a subject matter expert for pre-authorisation requests and coordinating concierge services like medical appointment bookings.
  • Candidates must hold a valid individual insurance agent license from the Hong Kong Insurance Authority.

Matching Summary

Bupa Global provides premium international health insurance coverage to customers worldwide.

Skills & Requirements

Must-have

  • Fluency in English Cantonese and Mandarin
  • Strong empathy and active listening skills
  • Ability to manage expectations professionally
  • Good memory for diverse medical processes
  • Accurate record keeping in customer systems

Nice-to-have

  • Traditional or Simplified Chinese input skills
  • Willingness to learn medical knowledge on job
  • Experience with top-tier product servicing
  • Proven track record of meeting QA targets

Key Requirements

  • Bachelor's degree or equivalent preferred
  • Pass IIQE Paper I and II for HKIA license
  • Complete required CPD hours for license renewal
  • Academic qualification meeting HKIA requirements

Work Rights

Not specified

Tailored Resume

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