Operations Support Technician/technical Writer - Command And Control

Leidos UK

Meridian, ID, United States
$26.00 - $29.00phly rate
**
Service desk service level requirements
Call management system monitoring
It enterprise operations expertise
** Leidos UK is seeking an Operations Support Technician/Technical Writer to assist the Service Desk in Meridian, ID, primarily focusing on software, hardware, and network problem resolution. The ideal candidate will have substantial experience in IT Enterprise Operations, possess a DoD Secret Clearance, and demonstrate strong customer service and communication skills. **

Job Summary

  • The candidate will serve as an escalation point for the Tier I and II technical Service Desk, providing software, hardware and network problem resolution for clients.
  • Responsible for creation and maintenance of detailed operational reporting, deliverable on a scheduled and ad hoc basis.
  • Must be a US Citizen and possess a DoD Secret Clearance.

Matching Summary

Match Score: 75

** Leidos UK is seeking an Operations Support Technician/Technical Writer to assist the Service Desk in Meridian, ID, primarily focusing on software, hardware, and network problem resolution. The ideal candidate will have substantial experience in IT Enterprise Operations, possess a DoD Secret Clearance, and demonstrate strong customer service and communication skills. **

Salary

$26.00 - $29.00/hourly rate

Skills & Requirements

Must-have

  • Service Desk Service Level Requirements
  • Call Management System monitoring
  • IT Enterprise Operations expertise
  • Microsoft Windows OS 10 experience
  • Service/Help Desk ticket management software

Nice-to-have

  • Service Desk Hierarchy understanding
  • Knowledge Management Systems knowledge
  • Microsoft AZ-900 and AZ-104 modules

Key Requirements

  • US Citizen
  • DoD Secret Clearance
  • HS diploma with 4+ years of relevant experience
  • DoD 8570 IAT Level II: Security+ or higher Certification
  • Basic network troubleshooting skills
  • Excellent customer service skills
  • Excellent oral and written communication skills

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter