Client Services Specialist

Autodesk

Singapore, Singapore
Hybrid
Troubleshooting software access issues
Customer and partner communication
Order processing and inquiries
Ensure customers have instant access to software and partner orders are handled with high quality

Job Summary

  • Ensure customers have instant access to software and partner orders are handled with high quality.
  • Analyze, document, and resolve customer and partner problems to create an exceptional experience.
  • Educate customers/partners on self-service resources, deliver training, and create content for shared knowledge bases.

Matching Summary

Ensure customers have instant access to software and partner orders are handled with high quality.

Skills & Requirements

Must-have

  • Troubleshooting software access issues
  • Customer and partner communication
  • Order processing and inquiries
  • License fulfillment support
  • Technical proficiency with platforms
  • Knowledge base content creation

Nice-to-have

  • Creative and innovative problem-solving
  • Adaptable to fast-paced environment
  • Service-oriented mindset
  • Pragmatic and detail-oriented

Key Requirements

  • Fluent in Korean and English
  • Minimum 3+ years customer facing experience
  • Meet or exceed operational KPIs

Work Rights

Not specified

Tailored Resume

Cover Letter