You will be primarily responsible for coaching and developing agents to meet performance and compliance standards, using performance data to monitor progress, identify improvement opportunities, and implement effective action plans that ensure consistent, high-quality delivery
Job Summary
You will be primarily responsible for coaching and developing agents to meet performance and compliance standards, using performance data to monitor progress, identify improvement opportunities, and implement effective action plans that ensure consistent, high-quality delivery.
In addition to people leadership responsibilities, the role is accountable for maintaining the integrity and confidentiality of employee information.
At Yomojo, we’re committed to delivering outstanding customer service with a focus on simplicity, innovation, and teamwork.
Matching Summary
You will be primarily responsible for coaching and developing agents to meet performance and compliance standards, using performance data to monitor progress, identify improvement opportunities, and implement effective action plans that ensure consistent, high-quality delivery.
Skills & Requirements
Must-have
Performance Management & Coaching
Process Improvement & Operational Efficiency
Communication & Information Flow
Compliance & Governance
Talent Development & Engagement
Nice-to-have
Team Spirit
Customer Focus
Innovation & Impact
Simplicity
Key Requirements
Recent experience in the Australian Telecommunications industry
Demonstrable leadership skills
Strong people development and coaching capabilities
Excellent written and spoken English communication skills
High attention to detail
Proficiency in Microsoft Excel, Word, and PowerPoint