Serves as the initial point of contact for IS-related issues by responding to requests for technical assistance by phone, email, electronic self-service, or in person
Job Summary
Serves as the initial point of contact for IS-related issues by responding to requests for technical assistance by phone, email, electronic self-service, or in person.
Gathers relevant information to assist in timely resolution of incidents and requests and identifies situations requiring urgent attention.
Takes ownership of customer issues, follows the status of issues on behalf of the customer, and communicates progress in a timely manner.
Matching Summary
Serves as the initial point of contact for IS-related issues by responding to requests for technical assistance by phone, email, electronic self-service, or in person.