Senior Director Major Incident Management

Shelter Lending Services LLC

Coppell, TX, United States
Not specified; not specified; medical, dental, vis...
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10+ years technology operations experience
5+ years leadership managing distributed teams
Enterprise-wide incident response leadership
** Shelter Lending Services LLC is seeking a Senior Director of Major Incident Management to lead enterprise-wide responses to major technology incidents, ensuring rapid resolution and continuous improvement. The ideal candidate will possess extensive experience in technology operations and incident management, particularly within highly regulated environments like financial services. **

Job Summary

  • The role is responsible for leading the enterprise-wide response to major technology incidents, ensuring rapid resolution and minimizing business impact.
  • The position requires developing a multi-year strategy focused on root cause analysis, continuous improvement, and modernization of incident management processes.
  • Benefits include medical, dental, vision insurance, a 401(k) with employer match, paid parental leave, and a company-paid volunteer day.

Matching Summary

Match Score: 75

** Shelter Lending Services LLC is seeking a Senior Director of Major Incident Management to lead enterprise-wide responses to major technology incidents, ensuring rapid resolution and continuous improvement. The ideal candidate will possess extensive experience in technology operations and incident management, particularly within highly regulated environments like financial services. **

Salary

Not specified; Not specified; Medical, dental, vision, 401(k) match, parental leave, pet insurance, tuition reimbursement

Skills & Requirements

Must-have

  • 10+ years technology operations experience
  • 5+ years leadership managing distributed teams
  • Enterprise-wide incident response leadership
  • Financial services regulatory compliance knowledge
  • Budget forecasting and cost optimization

Nice-to-have

  • ITIL CISM or CISSP certifications
  • Extreme ownership culture champion
  • Vendor negotiation and contract management
  • Innovation in incident detection capabilities
  • Succession planning and talent mentorship

Key Requirements

  • Bachelor's degree in CS, IT, Engineering or related field
  • 10+ years progressive experience in technology operations
  • 5+ years in leadership roles
  • Experience in financial services or regulated environments
  • Strong financial acumen and budget management skills

Work Rights

Not specified

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