Creditor Insurance, Mortgage Servicing Specialist - Bilingual

CIBC Capital Markets

Montreal, Quebec, Canada
Not specified; incentive pyy available; competitiv...
Fully remote
Fluent in french and english
Contact centre experience required
Creditor insurance product knowledge
This role serves as the single point of access for clients conducting routine mortgage and insurance inquiries in both French and English

Job Summary

  • This role serves as the single point of access for clients conducting routine mortgage and insurance inquiries in both French and English.
  • The position requires managing escalated complaints, providing specialized advice on creditor insurance products, and ensuring compliance with regulatory requirements.
  • CIBC offers a competitive salary, incentive pay, banking benefits, a defined benefit pension plan, and a paid day off dedicated to growth known as Purpose Day.

Matching Summary

This role serves as the single point of access for clients conducting routine mortgage and insurance inquiries in both French and English.

Salary

Not specified; Incentive pay available; Competitive salary mentioned

Skills & Requirements

Must-have

  • Fluent in French and English
  • Contact Centre experience required
  • Creditor insurance product knowledge
  • Risk assessment and judgment skills
  • Customer complaint resolution within 24 hours

Nice-to-have

  • Knowledge of CIBC specific products
  • Passion for building client relationships
  • Ability to coach branch staff
  • Commitment to continuous improvement
  • Experience with diverse stakeholder groups

Key Requirements

  • Must be legally eligible to work in Canada
  • Proven self-management skills for independent work
  • Sound judgment in risk assessment

Work Rights

Must have valid work or study permit if applicable

Tailored Resume

Cover Letter