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Workday is seeking a Technical Account Manager to provide proactive support for strategic customers, ensuring alignment of business objectives and enhancing system reliability. The ideal candidate should possess strong technical acumen, communication, and project management skills, with experience in managing complex B2B SaaS solutions.
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Job Summary
The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement.
The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers.
You will act as a liaison between Operations, Professional Services, Development, Product Management and Customers to ensure understanding and alignment.
Matching Summary
Match Score: 75
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Workday is seeking a Technical Account Manager to provide proactive support for strategic customers, ensuring alignment of business objectives and enhancing system reliability. The ideal candidate should possess strong technical acumen, communication, and project management skills, with experience in managing complex B2B SaaS solutions.
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Skills & Requirements
Must-have
Customer relationship management
Technical acumen
Project management skills
SaaS solution management
Enterprise software support
Nice-to-have
Sun-drenched optimism
Courageous collaborators
Proactive identification of opportunities
Customer self-sufficiency champion
Key Requirements
4+ years of experience in product support, customer success, account management or consulting for a complex B2B enterprise software solution
4+ years of experience successfully implementing or managing a complex SaaS solution and working with large enterprise accounts
BS or MS in a Technical Degree or equivalent technical work experience
Working experience with Human Resources, Payroll, Time Tracking, Recruiting, or Financials