Member Experience Manager

Eosfitness

North Las Vegas, NV
$16—$18 usd ph
On-site
Exceptional customer service delivery
Member concern resolution
Billing issue resolution
EōS Fitness is seeking a Member Experience Manager to enhance member satisfaction and retention through exceptional customer service and team leadership. The role involves training staff, addressing member concerns, and maintaining a welcoming gym environment. Ideal candidates should have experience in customer service, particularly in the fitness or hospitality industry

Job Summary

  • The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well-maintained.
  • This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback.
  • Benefits include a highly energetic team, professional development, free membership, discounted services, and comprehensive health benefits.

Matching Summary

Match Score: 85

EōS Fitness is seeking a Member Experience Manager to enhance member satisfaction and retention through exceptional customer service and team leadership. The role involves training staff, addressing member concerns, and maintaining a welcoming gym environment. Ideal candidates should have experience in customer service, particularly in the fitness or hospitality industry.

Salary

$16—$18 USD

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Member concern resolution
  • Billing issue resolution
  • Front desk staff training
  • Facility cleanliness and maintenance

Nice-to-have

  • Optimistic and fun attitude
  • Team player mentality
  • Proactive in enhancing member experience
  • Inspire team culture

Key Requirements

  • Proven customer service or leadership experience
  • Excellent communication and problem-solving skills
  • Ability to multitask in a fast-paced environment
  • Proficiency with fitness management software
  • CPR certification within 30 days
  • EōS Ethos and Customer Service Training within 30 days

Work Rights

Not specified

Tailored Resume

Cover Letter