This role is responsible for handling all Employee and Line Manager queries, working through SNOW, and triaging tickets flowing through Workday
Job Summary
This role is responsible for handling all Employee and Line Manager queries, working through SNOW, and triaging tickets flowing through Workday.
Key responsibilities include managing onboarding/offboarding, organizational management, and ensuring all service requests within the customer experience scope are handled end-to-end.
Benefits include a unique family leave opportunity, working with a global team, a world-class brand portfolio, product allowance, and a gym.
Matching Summary
This role is responsible for handling all Employee and Line Manager queries, working through SNOW, and triaging tickets flowing through Workday.
Skills & Requirements
Must-have
Handling employee and line manager queries
Triaging tickets via Workday
Onboarding and Offboarding processes
Advanced Microsoft Office Suite proficiency
Fluent English and Polish verbal/written
Nice-to-have
Experience in HR Contact Centre
Experience with cloud-based HR systems
End-user knowledge on Workday
Key Requirements
Previous HR Contact Centre or Service Delivery experience