Operations - Executive Director, Transformation & Servicing Innovation

JPMorgan Chase

Columbus, OH, United States
Large-scale business transformation
Operational excellence
Ai and emerging technologies
This critical role will serve as a strategic partner to the Head of Servicing Operations and the Head of AI Strategy and Transformation, shaping the future of how we operate

Job Summary

  • This critical role will serve as a strategic partner to the Head of Servicing Operations and the Head of AI Strategy and Transformation, shaping the future of how we operate.
  • You will dramatically enhance our client service capabilities, instill a culture of continuous improvement, and champion innovative new ways of working, with a strong focus on leveraging cutting-edge Artificial Intelligence.
  • You will bridge the gap between bold strategic vision and flawless operational execution, ensuring our client services remain at the pinnacle of efficiency, effectiveness, and customer satisfaction.

Matching Summary

This critical role will serve as a strategic partner to the Head of Servicing Operations and the Head of AI Strategy and Transformation, shaping the future of how we operate.

Skills & Requirements

Must-have

  • large-scale business transformation
  • operational excellence
  • AI and emerging technologies
  • cross-functional change leadership
  • data-driven business cases

Nice-to-have

  • master influencer
  • thrive in complex environments
  • relentless promote for impactful delivery
  • champion innovative new ways of working

Key Requirements

  • 15 years of progressive leadership experience
  • large-scale client service environments
  • management consulting background
  • leading and driving organizational change
  • leveraging technology (especially AI/ML)
  • Bachelor's degree required

Work Rights

Not specified

Tailored Resume

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