Bilingual Client Experience Quality Analyst

Fiserv

Canada
Base: $62,400.00-$78,000.00; bonus/equity: not spe...
Bilingual (english/french) language
Quality assurance experience
Payment industry operations
You will play a critical role in designing, implementing, and maintaining a comprehensive Quality Program that supports Canada Operations teams

Job Summary

  • You will play a critical role in designing, implementing, and maintaining a comprehensive Quality Program that supports Canada Operations teams.
  • Provide individualized coaching to team members by reviewing quality findings, identifying performance gaps, and guiding staff on actionable steps to improve accuracy, compliance, and overall service delivery.
  • Fiserv offers a comprehensive benefits package including wellness programs, paid time off, EAP, retirement savings plans, and health benefits.

Matching Summary

You will play a critical role in designing, implementing, and maintaining a comprehensive Quality Program that supports Canada Operations teams.

Salary

Base: $62,400.00-$78,000.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Bilingual (English/French) language
  • Quality assurance experience
  • Payment industry operations
  • Client operations understanding
  • Process excellence knowledge
  • Key metrics understanding

Nice-to-have

  • Develop quality programs
  • Performance trend analysis
  • Operational process improvements
  • South platform experience

Key Requirements

  • High school graduate/GED
  • 3 years quality assurance experience
  • 3 years payment industry experience
  • Legally authorized to work in Canada

Work Rights

Must be legally authorized to work in Canada

Tailored Resume

Cover Letter