Senior Customer Onboarding Specialist

Salesforce

Base: $99,400 - $150,300 annually; bonus/equity: c...
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Sales cloud subject-matter expert
Post-sale customer welcome experience
Virtual 1:1 engagements
** Salesforce is seeking a Senior Customer Onboarding Specialist to enhance the customer experience post-sale, ensuring a smooth onboarding process and driving product adoption. The ideal candidate will possess strong customer-facing experience, technical aptitude, and a consultative approach, with a focus on building relationships and achieving business outcomes through technology. **

Job Summary

  • Serve as a Salesforce subject-matter expert for Sales Cloud products, accelerating customer time-to-value and driving rapid adoption of core functionality.
  • Own the post-sale customer welcome experience, establishing trusted advisor relationships and seamlessly onboarding new customers into the Salesforce ecosystem.
  • The typical base salary range for this position is $99,400 - $150,300 annually.

Matching Summary

Match Score: 75

** Salesforce is seeking a Senior Customer Onboarding Specialist to enhance the customer experience post-sale, ensuring a smooth onboarding process and driving product adoption. The ideal candidate will possess strong customer-facing experience, technical aptitude, and a consultative approach, with a focus on building relationships and achieving business outcomes through technology. **

Salary

Base: $99,400 - $150,300 annually; Bonus/Equity: company bonus, incentive for sales roles, equity; Benefits: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), employee stock purchasing program

Skills & Requirements

Must-have

  • Sales Cloud subject-matter expert
  • post-sale customer welcome experience
  • virtual 1:1 engagements
  • consultative discovery techniques
  • strategic personalized recommendations
  • customized Success Paths

Nice-to-have

  • passionate customer-centric team member
  • results-oriented mindset
  • positive agile attitude
  • dynamic environments
  • AI tools and knowledge-sharing platforms

Key Requirements

  • 3+ years customer-facing experience
  • Bachelor's degree or equivalent experience
  • Exceptional communication and presentation skills
  • Consultative expertise
  • Relationship-building skills
  • Technical aptitude
  • Problem-solving mindset
  • Self-directed work style

Work Rights

Not specified

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