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UNISYS Australia is seeking a Technical Support Agent for their Help Desk, requiring 1-2 years of experience in technical support, along with a High School Diploma or GED. The role involves answering moderately complex technical inquiries, assisting Level 1 agents, and resolving incidents related to hardware, software, and user administration.
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Job Summary
The role involves answering moderately complex questions regarding hardware, software, and network administration.
Successful candidates will utilize problem-solving skills to resolve challenging incidents and support L1 agents.
Complex problems are escalated to other resolver teams or vendors when necessary.
Matching Summary
Match Score: 75
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UNISYS Australia is seeking a Technical Support Agent for their Help Desk, requiring 1-2 years of experience in technical support, along with a High School Diploma or GED. The role involves answering moderately complex technical inquiries, assisting Level 1 agents, and resolving incidents related to hardware, software, and user administration.
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Skills & Requirements
Must-have
Hardware and software support experience
Network and user administration skills
Problem solving and analytical abilities
Nice-to-have
Experience supporting L1 agents
Ability to escalate complex problems
Strong judgment based on experience
Key Requirements
High School Diploma or GED required
1-2 years of experience in area of responsibility
Technical certification or Associate Degree may be required