Director Sales Operations And Customer Care Emea

Leica Microsystems

York, United Kingdom
Fully remote
Customer care, order management, sales operations leadership
Operational transformation and excellence
Danaher business system (dbs)
Lead and transform the EMEA Customer Care, Order Management and Sales Operations teams, ensuring operational excellence while driving modernization, automation and process standardization

Job Summary

  • Lead and transform the EMEA Customer Care, Order Management and Sales Operations teams, ensuring operational excellence while driving modernization, automation and process standardization.
  • Own and elevate the EMEA forecasting process (weekly and monthly), increasing funnel discipline, forecast accuracy and revenue predictability in close partnership with the EMEA Finance Director and VP EMEA.
  • Build and inspire an inclusive, high-performing organization, ensuring strong integrity, transparency and compliance through effective talent development, succession planning and performance management.

Matching Summary

Lead and transform the EMEA Customer Care, Order Management and Sales Operations teams, ensuring operational excellence while driving modernization, automation and process standardization.

Skills & Requirements

Must-have

  • Customer Care, Order Management, Sales Operations leadership
  • Operational transformation and excellence
  • Danaher Business System (DBS)
  • Multi-country team leadership
  • Digitalization and automation implementation
  • Order-to-Cash performance optimization

Nice-to-have

  • Customer-centric operating model
  • Cross-functional operational excellence initiatives
  • Talent development and performance management
  • Capital equipment business dynamics
  • Non-recurring revenue models

Key Requirements

  • Significant experience leading Customer Care, Order Management and/or Sales Operations
  • Demonstrated track record in operational transformation
  • Experience with Danaher Business System (DBS) or continuous improvement methodologies
  • Proven ability to lead multi-country teams
  • Hands-on experience implementing digital tools or automation
  • Experience managing organizations of 25+ employees
  • Ability to travel 30% across EMEA

Work Rights

Not specified

Tailored Resume

Cover Letter